🛡️
2-Year Warranty — We've Got You Covered
Every NeonVibe India sign comes with a full 2-year warranty against manufacturing defects.
✅ What Is Covered
💡 LED Tube Failure
Sign stops glowing or flickers without physical damage.
🔌 Adapter / Power Issues
Adapter fails or sign does not power on from first use.
🎨 Colour Change
Sign colour changes significantly from what was ordered.
🏗️ Manufacturing Defects
Any defect in materials or workmanship from time of delivery.
📦 Transit Damage
Sign damaged during delivery — report within 48 hours.
🔧 Wrong Item Received
Sign differs from your approved design proof.
📋 How to Claim — 3 Easy Steps
1
Contact Us with Your Order Details
WhatsApp +91 74993 91482 or email support@neonvibeindia.com with your order number and a brief description of the issue.
2
Send a Clear Photo or Video
Share a photo or short video clearly showing the defect. For power issues include a video with the sign plugged in — this speeds up the process.
3
Free Repair or Replacement
We review your claim within 24 hours. Approved claims get a free repair or brand-new replacement. Return shipping is covered by us.
📍 Have This Ready When You Contact Us
- Your Order Number (from confirmation email or WhatsApp)
- Your Name & Phone Number used at time of ordering
- A Photo or Video clearly showing the defect
- Approximate date of delivery
Warranty valid for 2 years from date of delivery.
Our team responds to all warranty claims within 24 hours — Mon to Sat, 10 AM – 7 PM.